One afternoon in 1961, a mysterious woman in sunglasses wandered into my grandfather's jewelry shop and stole his heart. Two years later, she vanished without a trace, leaving his life and career in ruins. For years, that's all I knew about her - until a few months ago, when I decided to start asking questions.
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United Continental's CEO blamed what he called a system failure following a passenger being forcibly removed from a flight. The Wall Street Journal's Doug Cameron reports from Chicago on the continuing fallout from the incident and United's response.